PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from eikenhofskincare.co.nz (“we”, “us” or “our”).

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PERSONAL INFORMATION WE COLLECT
When you visit eikenhofskincare.co.nz, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, eikenhofskincare.co.nz, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website and information about how you interact with our website. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”.

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WHOM WE MAY SHARE YOUR INFORMATION WITH

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we have received prior permission from you to do so. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

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PAYMENT DETAILS

Payment details are transferred using industry-standard Secure Socket Layer (SSL) technology. Your electronically submitted credit card details are not stored by Eikenhof Skincare. Our staff cannot access your credit card details at any point during or after the online transaction. Stripe is certified to the highest level possible under the PCI DDS requirements set down by the Payment Card Industry Security Standards Council. You can read Stripe's Privacy Policy here.

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HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

• Communicate with you;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Send you marketing emails on products and services you may be interested if you have opted in to receive our emails.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).

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DATA RETENTION
When you place an order through eikenhofskincare.co.nz, we will maintain your Order Information for our records unless and until you ask us to delete this information.

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CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of any modifications.

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CONTACT US

Contact us if you have any questions regarding our Privacy Policy or if you would like your information deleted from our system.

See our Contact Us page on ways to get in touch.

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